Privacy Policy

1 Introduction

HI-PIM Instruments Pvt. Ltd. ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you visit or interact with our website.

This policy is in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.

2 Data We Collect

We collect the following categories of personal data when you use our website:

• Contact Information: First name, surname, email address, and phone number submitted via our contact forms.
• Message Content: The content of enquiries or messages you send us through the contact form.
• Technical Data: IP address, browser type, device type, operating system, and pages visited, collected automatically via cookies and server logs.
• Usage Data: Information on how you navigate and interact with our website (e.g., pages viewed, time spent).

We do not collect sensitive personal data such as financial information, biometric data, or health records through this website.

3 Contact Form Usage

When you submit a contact form on this website, the information you provide (name, email, phone, and message) is transmitted directly to our business email address for the purpose of responding to your enquiry.

This data is used solely to:

• Respond to your product or service enquiry
• Provide technical consultation as requested
• Follow up on business communication initiated by you

4 Cookies & Tracking Technologies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyse website performance.

We use the following types of cookies:

• Essential Cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., pages visited, traffic sources). Data collected is aggregated and anonymised.
• Performance Cookies: Improve website speed and user experience.

You may disable non-essential cookies through your browser settings at any time. Disabling cookies may affect certain website features.

5 How We Use Your Data

We use the personal data we collect for the following legitimate purposes:

• To respond to enquiries and provide business-related communication
• To improve website content, performance, and user experience
• To comply with applicable Indian legal and regulatory obligations
• To maintain internal records and business administration

We will not sell, rent, or trade your personal data to any third party.

6 Data Sharing & Third Parties

Your data may be shared with:

• Staton s.r.o. (Czech Republic): Our principal company, for the purpose of fulfilling technical enquiries and business operations.
• IT and Hosting Providers: Third-party service providers who host and maintain this website, bound by confidentiality obligations.
• Legal Authorities: Where required by applicable Indian law, court order, or government authority.

All third parties with whom we share data are required to handle it in accordance with applicable privacy laws.

7 Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Contact form enquiries are typically retained for a period of 3 years for business correspondence purposes, after which they are securely deleted.

8 Your Rights Under Indian Law

Under the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal retention obligations.
• Right to Grievance Redressal: Lodge a complaint with our Grievance Officer (details below).

To exercise any of these rights, please contact us at the details provided in Section 10.

9 Data Security

We implement reasonable technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction, in accordance with the IT (Reasonable Security Practices) Rules, 2011.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10 Contact & Grievance Officer

For any questions, requests, or grievances regarding this Privacy Policy or the handling of your personal data, please contact:

• Company: HI-PIM Instruments Pvt. Ltd.
• Email: India@staton.in  |  hipiminstruments@gmail.com
• Phone: +91 9960184242  |  +91 8390952895

We will acknowledge your request within 72 hours and resolve it within 30 days in accordance with the DPDP Act, 2023.

11 Governing Law & Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of India. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Pune, Maharashtra, India.

12 Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the website after changes are posted constitutes your acceptance of the revised policy.